| DAY/NOTICE | ACTION | TIME SPAN |
|---|---|---|
| 3 days before item is due | At 12AM a computer generated email notice is sent to patron (if patron has email address on record.) |
3 days before |
| 1 week overdue | First overdue email notice is sent by automated system | 7 days |
| 2 weeks overdue | Second overdue email notice is sent by automated system | 14 days |
| Approx two weeks overdue | On Monday, a Borrower with Overdue Items by Responsible Party report is emailed to each library. Each individual library calls patrons on their respective reports to inquire about overdues. | 11-17 days |
| 3 weeks overdue | Third overdue email notice is sent by automated system | 21 days |
| 4 weeks overdue | A final notice email is sent by County Circulation Supervisor | 28 days |
| Approx four weeks overdue, on Mondays |
Circulation supervisor at County (Elizabeth) calls and sends Final Notice letters (FN) to all patrons who have not addressed overdue items. |
25-30 days |
| 39 days overdue | Overdue items automatically turn to LOST due to Long Overdue Status by an automated system. This charges each item’s replacement cost, processing fee, and overdue fines to the patron’s record. | 39 days |
| Approx. 2 months overdue | County circulation supervisor (Elizabeth) mails a final collections notice (FCOL) informing patrons that they will be sent to a collections agency in approximately 30 days if balances over $75.00 are not resolved. | 60 days |
| Approx. 3 months overdue | Patrons who have not addressed balances over $30.00 are sumitted to the collections agency by County Circulation Supervisor. This action puts a CA block on the account, and adds an additional $10.00 Collections Agency fee to the account balance. |
90 days |